Customer Care Representative (Laboratory)
- Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
- Assist reporting manager to ensure smoothen and effective daily operation.
- Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
- Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
- Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
- Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
- Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
- Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
- Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
- Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.
Qualifications
- Minimum educations of Diploma or Degree in Business and Admin or Science or any related field.
- Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
- Good in Microsoft Excel, Words and email replying.
- Good interpersonal skill and with good track record in the company.
- Able to work independently with minimum supervision.
Additional Information
- Flexi-Benefits and Group Insurance Coverage