Customer Care Travel Advisor - AmTrav

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role:

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors in our next group onboarding date of 3rd of February. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

What you'll be doing:

• Engage with customers through phone, email, and live chat

• Manage multiple communication channels efficiently

• Ensure high customer satisfaction and loyalty

• Book air, car, and hotel reservations using AmTrav's proprietary system

• Follow sales procedures and policies

• Record vital customer data for future reference

• Demonstrate a thorough understanding of the airline industry to provide accurate information

• Build positive relationships with colleagues, management, and partners

What you'll bring:

• A minimum of 2 years experience in a travel related job

• A minimum of 4 years of customer service experience

• A passion for travel and exceptional service

• Experience communicating with customers via phone, chat, and/or email

• Strong verbal communication and listening skills

• A strong work ethic and a desire for knowledge and growth

• Proficient oral and written communication skills

• Active listening, problem-solving, and empathy

• Strong computer proficiency with the ability to learn new programs

• Ability to thrive in a fast-paced environment with minimal supervision

• A positive, empathetic, and professional demeanor with customers

Compensation:

Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

What do we offer?

• Competitive compensation, including equity in TravelPerk

• Generous vacation days so you can rest and recharge

• Comprehensive benefit plans covering medical, dental, vision, and life

• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

• Global presence and hybrid working style

• Unforgettable TravelPerk events, including travel to one of our hubs

• Learning and professional development opportunities

• Exponential growth opportunities

• Paid maternity/paternity leave

• IATAN Travel Agent membership with discounts on travel worldwide.

Training: Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid. The start date for this role is 2/3/26.

Work Schedule:

Once you have completed training you will be moved into your permanent shift.

Available shifts: 

• 12pm - 9pm 

• 1pm - 10pm

• 3pm - midnight

New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.