Customer Enablement - United States
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
The Customer Enablement Specialist will design and execute customer education and enablement initiatives, with a focus on building ElevenLabs University and its flagship “Agent Builder” certification. This role is central to developing scalable learning programs, driving product adoption, and fostering an engaged enterprise community.
From within the Customer Success team, you’ll collaborate across Engineering, Growth, and Revenue teams to create education experiences that empower customers, elevate product expertise, and strengthen long-term relationships. The ideal candidate combines instructional design expertise, a passion for technology, and a customer-first mindset to help enterprises succeed with ElevenLabs.
You will:
Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways.
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling.
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities.
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices.
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact.
Requirements
Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred).
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles.
Strong project management, collaboration, and presentation skills.
Skilled at hosting webinars, virtual training, and community engagement initiatives.
Excellent communicator who can translate technical concepts into accessible learning content.
Bonus:
Experience with learning management or certification platforms (e.g., WorkRamp).
Knowledge of conversational AI tools and agent-building technologies.
Data-driven mindset with experience analyzing program adoption and engagement metrics.
Creative problem-solver passionate about AI, technology, and customer empowerment.
