Customer Experience Agent
What is Cirkul?
Cirkul is a rapidly growing company on a mission to transform how beverages are developed, distributed, and enjoyed. It’s a new way to hydrate—so much so that 96% of customers say they drink more water with Cirkul!* With over 150 flavor options available without sugar or calories, Cirkul provides customers with a fully customizable, reusable water bottle and cartridge system. Since 2018, millions have dropped sugary soda and energy drinks, and turned up their plain boring water with Cirkul! A full range of products is available at DrinkCirkul.com, and Cirkul is also sold by Amazon, Costco, Walmart, Kroger, and grocery stores nationwide.
*Based on a survey conducted with 3,258 Cirkul Customers
What is this role?
As a Customer Experience Agent for Cirkul, you will be the first point of contact with customers and will engage with them via email, phone, and chat, answering questions about Cirkul products and representing our mission, values, and voice.
Shift: Monday - Friday 9am - 6pm
What does an average day look like?
Driving Results: Troubleshoot customer questions, issues, or complaints quickly and efficiently. Working across multiple communication channels (phone, chat room, email) to ensure availability to customer questions.Taking Ownership: Master our internal management system in order to efficiently and effectively help our customers.Making Decisions: Think creatively about ways to optimize each customer’s experience. Cultivating Relationships: Provide a high-quality customer experience. Relaying customer insights to appropriate parties to resolve shipping, quality, or website issues.Instilling Trust: Communicate clearly and consistently with customers in a timely manner. Customer Focus: Provide “above and beyond” customer service in all interactions.
What background should you have?
- 1-3 years experience working in a fast-paced, customer facing role
- Comfortable working across multiple communication channels, including phone, email, chat, etc.
- Exceptional communication skills, both written and verbal, with ability to adapt to brand tone of voice
- Strong typing and computer skills
- Ecommerce or Direct To Consumer experience working with Gorgias, Shopify, or Shipstation is preferred.
- Associates Degree preferred
What do we offer?
- Competitive salary based on experience and market
- Generous benefits, 401k match, and PTO (even insurance for your fur babies!)
- Employee discounts on Cirkul products
- New corporate office space with great amenities
- Opportunity to work with a best in class team, in a hyper growth company, taking over the hydration industry
- A culture that rewards results
Please review our privacy policy here.
Please note: At this time, we will not provide sponsorship for employment visas. Candidates must be authorized to work in the United States without current or future sponsorship.
Cirkul, Inc. is an Equal Opportunity Employer. We believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people-first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.