What is the salary for this Customer Experience Agent role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Telda.App.

Where is this Customer Experience Agent position located?

This is an on-site position at Telda.App located in Cairo.

How do I apply for this Customer Experience Agent job at Telda.App?

Click the 'Apply' button on this page to be redirected to Telda.App's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Telda.App is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Telda.App.

Customer Experience Agent

Telda.App Cairo Today

support

Join Telda as a Customer Experience Agent

Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.

About Telda

At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, you'll play a crucial role in ensuring our users enjoy seamless, world-class support.

About the Role

This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:

Responding promptly to user inquiries.

Investigating and resolving user issues effectively.

Maintaining high levels of customer satisfaction.

Collaborating with other teams to enhance the overall customer experience.

What We're Looking For

Exceptional communication skills in English and Arabic (written and spoken).

Strong problem-solving, analytical, and multitasking abilities.

Experience in customer service or a related field (knowledge of the financial industry is a plus).

Bachelor's degree (required).

A proactive attitude and a passion for helping others.

Working Details

Support Model: Chat and social media interactions.

Shifts: Rotational shifts (24/7), with night shifts handled from home.

Hybrid Work: Two weeks in-office, two weeks remote.

What We Offer

Competitive Salary – Your hard work deserves to be rewarded.

Comprehensive Benefits – Social and medical insurance.

Convenient Transportation – Getting to work made easy.

Cutting-Edge Tools – A company-provided laptop to help you shine.

Healthy Work Environment – Work in a supportive, vibrant culture.

Why Join Telda?

At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer’s issue or helping shape the future of digital finance, your contribution matters.

Take the next step in your career. Apply now and help us redefine the future of finance!