Customer Experience Analyst
$70k - $90k USD
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health.
This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams.
What You'll Do
CX Execution & Tracking
- Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
- Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through.
- Coordinate with internal teams and dealers to collect required forms, data, and feedback.
Voice of the Customer (VOC) & Reporting
- Administer VOC programs (e.g., surveys, feedback collection, dealer inputs).
- Analyze customer feedback, service data, and delivery metrics to identify trends and issues.
- Produce regular CX reports and dashboards for internal stakeholders.
Operational Support
- Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates.
- Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager.
- Support continuous improvement efforts through data, insights, and execution support.
Documentation & Enablement
- Maintain CX-related documentation, playbooks, and reference materials.
- Support training and onboarding efforts by ensuring materials are current and accessible.
Who You Are
- 2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
- Strong analytical and organizational skills with attention to detail.
- Comfortable working with data, trackers, and reporting tools.
- Clear written and verbal communication skills.
Preferred Qualifications
- Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
- Familiarity with CX tools, CRM systems, or survey platforms.
- Experience supporting cross-functional operational initiatives.
Key Benefits & Perks:
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range
$70,000—$90,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.