Customer Experience Executive-Cambodia

• To ensure customer’s/member’s queries/complaints via Live Chat, social media, and other company
• communication tools in specific language market.
• To resolve product or service problems by clarifying the customer's complaint; determining the cause
• of the problem; selecting and explaining the best solution to solve the problem; expediting correction or
• adjustment; following up to ensure resolution.
• To liaise and coordinate with different internal departments on resolving customer’s cases &
• complaints in a logical and professional manner.
• To build sustainable relationships of trust through open and interactive communication.
• To promotes product and provide quality services to achieve market dominance.
• Any other duties assigned by immediate superior.

Additional Information

• Applicant able to work in Sihanoukville, Cambodia.
• Must have basic knowledge in using Microsoft Office and Windows Operating System.
• Applicant must possess at least a Diploma in any major.
• Strong verbal and written communication skills in English and Khmer communication skills.
• Pleasant personality and service oriented.
• Good communication, interpersonal skills and problem solving.
• Ability to work under pressure, independent.
• Ability to work 12 hours a day on shifting schedule with 6 rest days a month.

About the Company

We're a global force for good, driven by an inspired workforce committed to business excellence, community support, and environmental responsibility. Our cutting-edge digital services empower top brands to optimize operations sustainably.

At Teleperformer, we're dedicated to boosting efficiency and success, offering comprehensive digital solutions so you can focus on your core competencies.