Customer Experience Representative (14 Month Contract) | Poppy & Peonies

Bloom is a full-service workplace design consultancy representing a Bloom Partner on their search for a Customer Experience Representative to join their team. As Talent Advisors, we will be the liaison between our Bloom Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our client’s team if you are selected as the successful candidate. We look forward to seeing your application! ------- Hi, I’m Stephanie. I’m the VP of Operations at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We’re passionate about creating practical pieces that help make life a little easier and lighten the load, literally.  My time here at Poppy & Peonies has been a wild adventure. I started off 8 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands.  We believe in our responsibility to care for our environment and we are passionate about preserving the health and welfare of our planet, and the animals that live on it. All of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to make our products and supply chain more sustainable to reduce our carbon footprint. About the Role We are excited to be growing our team and are looking for our second Customer Experience Representative to join us on a 14-month contract. As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring that every interaction reflects our commitment to providing a warm, supportive, and memorable brand experience. You’ll play a key role in maintaining our reputation for exceptional service by responding to inquiries, resolving issues efficiently, and offering thoughtful solutions that delight our customers. This position is ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about creating outstanding customer experiences. As a vital member of our growing team, you’ll help shape how we connect with our community and uphold the high standards that define the Poppy & Peonies brand.