Customer Experience Specialist

•   Enhance the Customer Experience for (online -Contact Center – B2B- Market place)

•   Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis

•   Calculate and analyze customer complains to improve customer retention %

•   Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey

•   Review the customer complaints and customer negative feedback from all channels

Requirements

•    Education: Bachelor’s Degree
•    Years of experience: From 1 to 3
•   Customer Relationship Management Software (CRM)
•   Excellent in Microsoft Package.
•   Very. Good English.