Customer Loyalty Agent
DUTIES:
-Triage incoming requests, utilizing technology, superior customer service and judgement.
-Find creative ways to identify, assess and solve open-ended problems within a given high-level framework
-Respond within a timely manner and working 1:1 in real time.
-Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics
-Become an expert, have a strong ability to offer confident recommendations, and embody curiosity and resourcefulness
-Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices
-Identify tool and process efficiency gains with analytical perspective
-Update and maintain customer profiles and account information
Qualifications
QUALIFICATIONS:
-1-5 years of experience in tech, hospitality, concierge, executive assistants, or service industry desired
-Detail-oriented,
computer literate and tech savvy with proficiency in working with
multiple desktop applications and ability to quickly learn in-house
software
-Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
-Ability to work in a high performance team environment
-Comfortable working in a fast-paced, start-up environment
-Previous tech experience a plus
-Previous unconventional or web-based customer service experience a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.