Customer Operations Executive (3973)
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Customer Operations Team
The role fits in the Customer Operations Team within the global Service & Operations function at GBG, working to ensure that GBG delivers a world-class experience for all our customers, suppliers, and team members globally.
Customer Operations Executive
The Customer Operations Executive is responsible for delivering customer onboarding services for the EMEA GBG business units and customers. The services delivered includes liaising with sales team and other GBG teams to prepare order forms for customer signature, validate order content and accuracy submitted to the team via CRM Dynamics, send order forms for customer signature using DocuSign and process received orders through CRM to the provisioning of the web-based products/platforms.
What you will do
- Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
- Coordinate with team members to provide best practice outcomes and maximise performance metrics
- Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
- Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
- Manage relationships with internal customers and key stakeholders, and facilitate communication across teams
- Ensure enquiries from GBG teams are responded to within established guidelines.
- Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
- Provide support during financial audits for billing or contractual requests.
- Ensure Month End is closed with no outstanding orders so maximized revenue can be achieved.
- Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
Skills we are looking for
- Systematic and process orientated with a proven track record of managing sales orders through to completion.
- Proven experience of working within a team with the ability to adapt and support others.
- Proven experience in delivery of timely and accurate services to customers.
- Strong communication, influencing skills, organisation and time management skills
- Strong customer service or sales support background ideally within a technical product/services environment.
- Understanding of CRM systems (Microsoft or Salesforce)
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.