Customer Service Apprentice

Do you have what it takes?

We're looking for a Customer Service Apprentice to join the Auger family based at our state-of-the-art head office in Wallasey. You will be fully supported to gain a Level 2 Customer Service qualification alongside thorough in-house training to excel at your role.

Financials 

• Starting Salary - £15,237.79

• Annual Bonus – approx.£2000 

• 5.5% Pension Contribution 

Working Hours 

• Full Time – 37.5hrs per week, Mon-Fri. 

Leave 

• 22 Days Annual Leave + 8 Bank Holidays 

• AL increases to 25 days within 3 years' service 

• Enhanced bereavement, sickness and maternity / paternity leave 

Benefits 

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts 

• 2 company-wide events per year & regular team socials 

• A focus on training, development & career progression 

• £1000 for successful employee referrals 

• A modern, social office environment & facilities 

A little about Auger

We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.

We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.

The role

In the Claims Technician role, you will be managing your own caseload of claims from cradle to grave. Our objective is to ensure that we provide exceptional customer service, and we deal with the claim in the most efficient and timely manner. You will be the primary point of contact for your customers via phone and email throughout the claim journey, including making the initial first call with the customer, scheduling their appointments, discussing their reports, finalising their claim and dealing with all general enquires and complaints within the agreed timescales. Excellent customer service and telephone communication skills are vital to the role, as you'll need to confidently talk the customer through every stage of their claim while ensuring we manage their expectations.  

We’d love to hear from you if

• You are eager to understand and adhere to the ‘Auger Way’
• You enjoy caring for and supporting customers over the phone
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!
• Willing to work towards a professional qualification

Prerequisite

• A clear basic DBS check

Our interview process 

 Apply for the role via the link, we can't wait to hear from you!

1. Successful applicants will be contacted to schedule the initial telephone interview
2. Final stage interview will be a Face-to Face Interview at our Head Office