Customer Service Associate

We are seeking a friendly and empathetic Customer Service Associate to join our team in Hanover, United States. As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify opportunities to improve customer satisfaction and loyalty
• Assist in training new team members and sharing best practices

Qualifications

• High school diploma or equivalent required; Associate's degree in a related field preferred
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Proficiency in using computer systems, including CRM software and Microsoft Office suite
• Ability to multi-task and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts, including weekends and holidays, as needed

Additional Information

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

About the Company

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark 
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding 
Bosch teams around the world. Their creativity is the key to innovation through connected living, 
mobility, or industry. 

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
• Reinvent yourself: At Bosch, you will evolve. 
• Discover new directions: At Bosch, you will find your place. 
• Balance your life: At Bosch, your job matches your lifestyle. 
• Celebrate success: At Bosch, we celebrate you. 
• Be yourself: At Bosch, we value values. 
• Shape tomorrow: At Bosch, you change lives.