Customer Service Bookkeeper (Remote)

Bookkeeping & Account Management

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers

• Identify and resolve discrepancies with care and attention to detail

• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

• Serve as the main point of contact for your clients — small business owners who rely on your guidance

• Provide empathetic, professional, and clear communication across chat, email, and phone

• Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

• Take initiative to identify and resolve client concerns proactively

• Own the client experience from start to finish, ensuring satisfaction and trust

• Collaborate with internal teams using tools like Bench App, Salesforce, and Slack

Qualifications

• 1+ year of experience in bookkeeping, auditing, or tax preparation

• 2+ years of customer-facing or client service experience — ideally supporting U.S.-based clients

• Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)

• A strong customer service mindset with the ability to explain financial information clearly and empathetically

• Proficiency in QuickBooks, Xero, or similar accounting software

• High attention to detail, strong problem-solving skills, and a proactive approach

• Degree in Accounting, Finance, or related field (or equivalent experience)

Additional Information

• Must be based in Mexico and available to work North American business hours (9 AM – 5 PM EST or PST)

• Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow

What We Offer

• 100% remote-first flexibility

• A collaborative, tech-savvy, and people-focused culture

• Ongoing learning and development opportunities to grow your career

About the Company

Why You’ll Love Working Here:
If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench).
We offer a remote-first culture, career growth opportunities, and a supportive, people-first team that celebrates clear communication and client success.