Customer Service Executive (Confidential Projects)
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
Responsibilities
- Provide timely and accurate responses to customer inquiries across multiple channels, including phone,
- email, and chat.
- Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
- Manage customer expectations through clear, empathetic, and effective communication.
- Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately.
- Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality.
- Document customer interactions thoroughly and maintain accurate records within internal systems.
- Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience.
- Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.
- Perform any other duties as assigned by the Company.
Requirements
- Prior experience in customer service, customer support, or a related role is preferred.
- Strong communication skills, both written and verbal.
- A customer-centric mindset with strong problem-solving abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Comfortable working collaboratively with cross-functional teams.
- Adaptable, proactive, and committed to delivering quality service.
- Fresh graduates are welcome to apply as well!