What is the salary for this Customer Service Intern role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Flora Food Group.

Where is this Customer Service Intern position located?

This is an on-site position at Flora Food Group located in Istanbul, Turkey.

How do I apply for this Customer Service Intern job at Flora Food Group?

Click the 'Apply' button on this page to be redirected to Flora Food Group's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is Flora Food Group?

Flora Food Group is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Flora Food Group.

Customer Service Intern

Flora Food Group Istanbul, Turkey Today

support

About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.

Customer Service Intern

Location: Istanbul, Turkey

So, what does it take to be successful in this role?

About the role!

Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business
Actively interacts with customer for notification of project inquiries, deliveries and transportation issues
Responsible for inquiry & order handling process from beginning to end
Collate and issue weekly & monthly scorecards to the business with regards to customer orders and shortages reasons of service loss
Work closely with the 3PL and our customers to manage customer refusals and failures. Understand key drivers and eliminate root cause
Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
Actively work with logistics dept to follow up return/refusals to ensure that collection from the customer as committed, stock receipt on time and work closely with accounting dept to receive the return invoice and match with the return orders

About you!

Minimum requirement:

4th grade student or new graduate from a reputable university
Excellent command of MS Office programs, SAP knowledge is an asset, PowerBI knowledge is an advantage.
Result and customer oriented and high level of proactive behavior
Team player, self-motivated and analytical minded
Well-organized, precise and pay attention to details
Excellent customer service skills and ability to handle different situations related to customer demand,
An easy learner and enjoy the challenges of a busy office environment
Good command of written and spoken English

What’s next

If this position sounds interesting, please hit the apply button now!

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.