Customer Service Representative

We have immediate openings for “Customer Service Representative” one of our Reputed Client for Bangalore location.

Position: Customer Service Representative

Project Location: Bangalore

Exp. Level: 2 – 3 years of Customer Service experience

Below is JD for Customer Service Representative

Duties & Responsibilities

• Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.
• Order maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C’s when defined or per organization policies.
• Order Confirmation management: Validate organization delivery schedule with internal stakeholders and communicate organization response to front office CSR.
• Embrace and apply the Market Based Management culture and philosophy.
• Open to work on shift timing as required to meet business needs.
• Perform other related back office duties as assigned by management.

Performance Management

• Internal Productivity/Utilization/Accuracy/Turn Around Time/Quality KPI’s
• To comply with all Focal Points and departmental goals as determined at the beginning of each calendar Year.

Scope

• Back office support to GSM Customer Service activities
  

Education

REQUIRED:

• Diploma/Graduate
• English language is mandatory both written and oral proficiency
• Good PC skills are necessary including Microsoft Excel, Word & Outlook.

PREFERRED:

• Knowledge of SAP / ERP system would be preferred.
• Chinese, Mandarin spoken and simplified/traditional written

Work experience

• 2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diploma/graduates are encouraged to apply.
  

Skills & Abilities

REQUIRED

• Accurate data processing
• Sense of urgency
• Good Time management in meeting deadlines
• Eye for details
• Clear and concise written and oral communication with internal contacts.

PREFERRED:

• The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.
• The candidate will have an organized approach, is expected to work independently in a high pressure environment.
• Confidentiality is a requirement in this position.

Qualifications

REQUIRED:

• Diploma/Graduate
• English language is mandatory both written and oral proficiency
• Good PC skills are necessary including Microsoft Excel, Word & Outlook.

PREFERRED:

• Knowledge of SAP / ERP system would be preferred.
• Chinese, Mandarin spoken and simplified/traditional written

Additional Information

Notice Period : Immediate, Up to 15 Days