The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Customer Service Representative (Contract Administrator) is responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.
* Local applicants will be considered as this role does require onsite work at our Farmers Branch, TX office for at least six months before working a hybrid schedule*
Candidates with the ideal transferrable skills as listed below will be considered for interview:
Applicants must have the ability to work in a fast-paced environment.
Applicants must have excellent verbal and written communication.
Applicants must be proficient in Microsoft Office programs such as Outlook, Excel, and Word.
Applicants must be detail-oriented, accurate, and highly organized.
Schedule: Monday - Friday, 8:00 am- 4:30 pm CST
Essential Functions:
Process all missing information and pending contracts by reviewing contract eligibility and standard guidelinesLoad and balance all contract payments into the systemMake contract corrections in the system per dealer requestsUpdate notes in the system for all emails received and contract-related phone callsProcess ACH remittancesAnswer customer questions regarding contracts and cancellationsProvide cancellation quotes and process cancellationsPull contract and cancellation documents per dealer requestsAssist dealers with navigating the Dealer PortalAdd new users to Dealer Portal per dealer requestsCollaborate with rates teams when products are not consistent on incoming contractsCreate invoices/memos for unbalanced batchesManage incoming checks daily before giving them to the accounting departmentNet approved claims on batchesProcess contract transfers and cancel/rebooksContact dealers/agents for contract rejections and issuesOther duties as assigned
Required Knowledge, Skills, and Abilities:
High school diploma or equivalentMinimum 2 years of basic administrative experienceAbility to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy Proficient in Microsoft Office programs such as Outlook, Excel, and Word Detail-oriented, accurate, and highly organized Excellent written and verbal communication skillsReliable and punctual Ability to plan, organize, prioritize, and complete assignments in a timely manner Ability to work both collaboratively and independentlyAbility to manage environmental and process change in a positive mannerAbility to perform basic math functions, such as addition, subtraction, multiplication, and division
Preferred Requirements
Bilingual - Spanish and EnglishAbility to work in a fast-paced environment.Ability to communicate and work with a diverse team.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.