Customer Service Representative
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Customer Service Representative (Contract Administrator) is responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.
* Local applicants will be considered as this role does require onsite work at our Farmers Branch, TX office for at least six months before working a hybrid schedule*
Candidates with the ideal transferrable skills as listed below will be considered for interview:
Applicants must have the ability to work in a fast-paced environment.
Applicants must have excellent verbal and written communication.
Applicants must be proficient in Microsoft Office programs such as Outlook, Excel, and Word.
Applicants must be detail-oriented, accurate, and highly organized.
Schedule: Monday - Friday, 8:00 am- 4:30 pm CST
Essential Functions:
Required Knowledge, Skills, and Abilities:
Preferred Requirements
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.