Customer Service Representative (German)
David Kennedy Recruitment is working with an innovative global Customer Experience company , currently looking to hire a German speaking Customer Service Representative.
Position: Customer Service Representative
Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia
Employment type: Full-time
Remuneration: Base salary + bonus
About the role.
We are currently hiring German-speaking Customer Service Representative. As the first point of contact, you’ll handle incoming queries, provide clear solutions, and guide customers through internet and landline services.
DUTIES AND RESPONSIBILITIES:
Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience
Support customers with internet and landline services, including billing, basic technical queries, and package information
Provide clear solutions and guidance to resolve customer issues efficiently
Manage and update cases across internal systems with accuracy and attention to detail
Maintain high standards of customer satisfaction and service quality at all times.
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REQUIREMENTS:
Native / fluent in German (C1 minimum) both verbal and written. English is a bonus but not compulsory
Strong communication and problem-solving skills
Comfortable working in a fast-paced, call-based environment
Basic IT skills with the ability to quickly learn new systems
Previous customer service or call centre experience is an advantage.
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BENEFITS:
Full-time employment contract
Fully remote working setup within the EU
Paid training provided to ensure your success in the role
Typical working hours are 08:00 – 17:00 CET, with potential shift adjustments in the future.