Customer Service Representative III

Naval Station Great Lakes, IL 60088

On-Site Position

 

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!  

 

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Great Lakes, IL.

 

• Act as the first step in a multi-tiered support to Military Sailors and their families.

• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.

• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.

• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.