Customer Service Representative (Office Practicum EMR) | Permanent WFH

We are looking for an experienced Customer Service Representative (CSR) with a strong background in healthcare support and hands-on experience using Office Practicum (OP) EMR. The ideal candidate has worked in patient-facing or healthcare account roles and understands the importance of providing efficient, empathetic, and accurate assistance to both patients and providers.

Key Responsibilities:

• Handle inbound and outbound calls related to patient inquiries, scheduling, and account management.
• Accurately update and manage patient records within Office Practicum (OP) EMR.
• Assist with appointment scheduling, insurance verification, and general administrative support.
• Resolve patient concerns or escalate issues to the appropriate department as needed.
• Maintain confidentiality and compliance with HIPAA and organizational policies.
• Deliver professional and compassionate customer service at all times.

Requirements

• Minimum 1–2 years of experience as a Call Center Representative, Patient Service Representative, or Healthcare Virtual Assistant.
• Hands-on experience with Office Practicum (OP) EMR is required.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare processes, medical terminology, and EMR systems.
• Experience supporting pediatric or outpatient practices.
• Knowledge of insurance workflows and patient billing inquiries.

Work-from-Home Device Requirement:

• Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher
• Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
• Work Environment: Quiet, well-lit space with minimal background noise

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.