Customer Service Representative - Remote

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Geeks on Site is seeking a dedicated and customer-focused Customer Service Representative to join the team

About the Role

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Key Responsibilities

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain accurate and organized call logs in our system.
• Multitask efficiently while navigating multiple systems and tools.

Requirements

• Excellent verbal communication - At least 85% English level is required (B2, C1, C2)

• High school diploma or equivalent.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage:  250/500GB (Preferably SSD) Able to connect to ethernet.
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a fixed full-time schedule with reliability.
• Police record
• A copy of the ID

Benefits

• Salary range from $400 to $600 depending on experience and location.
• Paid training program.
• Opportunity for professional growth within a dynamic company.
• 100% remote
• Payment through Payoneer once a month.