Customer Service Representative

We're seeking organized and dedicated Customer Service Representatives to join our team, to service our network of businesses worldwide.

Requirements

• Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
• Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
• Exceptional phone, email, and instant messaging communication proficiencies
• Strong organizational and time management competencies
• Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
• Skilled in using word-processing software and spreadsheets, such as MS Office
• Familiarity with online calendars and scheduling systems, such as Google Calendar
• Proactive and confident demeanor with meticulous attention to detail
• Able to work the night-shift.

Duties and Responsibilities

• Handle both incoming and outgoing calls.
• Address customer concerns promptly and effectively.
• Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
• Strive for customer satisfaction in every interaction.
• Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
• Adhere to communication protocols, guidelines, and company policies.
• Go the extra mile to actively engage with customers.
• Perform miscellaneous tasks as needed.

Technical Requirements:

• USB Headset
• Functional Webcam
• Functional Computer
• Internet Service with a minimum speed of 25 Mbps via cable connection

Benefits

• Comprehensive Health Insurance Coverage (HMO)
• Performance-Based Incentive Programs
• Embracing and Inclusive Workplace Culture
• Continuous Upskilling and Development Opportunities
• Full Work-From-Home Arrangement
• Dedicated and Supportive Team Environment
• Pathways for Professional Advancement
• Engaging and Enjoyable Work Atmosphere