Customer Service Representative (Web3 - English Speaking)

✅ Key Responsibilities

• Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Demonstrate an in-depth understanding of products, functions, features and benefits.

• Assist with users via live chats, ensuring prompt and accurate responses.

• Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

• Manage institutional Telegram chats, providing high-quality support to institutional clients.

👤 Qualifications & Skills

• A minimum of 2 years’ experience in customer service.

• Proficient in customer relationship management systems and data analysis.

• Strong motivational skills, with the ability to thrive both independently and as part of a team.

• Excellent communication and interpersonal abilities, with a commitment to customer satisfaction.

• Experience or familiarity with the Intercom Ticketing System is highly desirable.

• Capable of effectively managing institutional Telegram chats.

• Familiarity with institutional APIs is a significant advantage.

• Strong written and spoken English skills.

• Knowledge of cryptocurrencies or digital payments is a plus.

• Available to work in the Asia Timezone, ideally based in Asian region.