Customer Service Representative (Work from Home)

Michael & Associates is a leading criminal defense law firm headquartered in Austin, Texas, providing statewide representation in matters ranging from misdemeanor offenses to complex felony cases. The firm is distinguished by its white-glove approach to legal service and its unwavering commitment to professionalism, precision, and exceptional client care.

As the firm continues to expand, we are growing our global support team and seeking highly capable professionals from the Philippines who share our dedication to excellence, meticulous attention to detail, and commitment to the pursuit of justice.

About the Role

We’re seeking a dedicated and detail-oriented Legal Assistant to support our attorneys in providing exceptional service to our clients. This is an excellent opportunity for someone who takes pride in accuracy, efficiency, and organization, and who wants to work with a forward-thinking, high-performing legal team.

Key Responsibilities

• Legal Document Preparation & Filing: Draft, proofread, and file various legal documents with precision, ensuring compliance with court rules and deadlines.
• Evidence Review: Organize, analyze, and summarize evidence and case materials to assist attorneys in building strong defenses.
• Billing & Administrative Support: Handle billing procedures, prepare and send invoices, and perform general administrative tasks to keep the legal process running smoothly.

Why Join Us

• Work with a top-tier U.S. law firm from the comfort of your home.
• Collaborative, respectful, and diverse workplace culture that values your contributions and supports your professional growth.
• Professional development opportunities and skill-building in U.S. legal procedures.
• Stable, long-term role with top-tier compensation and significant potential for growth and advancement.

Requirements

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection.
• Must be amenable to working night shifts and overtime.
• Impress us with your resume! Please submit your updated version.

This is an established firm with extensive experience supporting professionals in long-term, full-time roles (40+ hours per week). We view this team member as an integral part of our organization and will provide comprehensive training to ensure a smooth and efficient onboarding process.

*Previous applicants need not reapply.

Benefits

• Pay Rate: USD $6–$8 per hour, aligned with your experience and results.
• We promote from within, offering clear pathways for career advancement.
• Enjoy a permanent work-from-home setup!