Customer Service & Sales Agent

Harvey Water Softeners (HWS) is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation.

At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.

We are seeking a dynamic and customer-oriented Customer Service & Sales Agent to join our fast-paced Call Centre team and are open to both full & part time applicants. This role offers an exciting opportunity to work with both inbound and outbound teams, assisting customers and driving sales while ensuring excellent service. The ideal candidate will thrive in a target-driven environment and demonstrate exceptional communication skills.

Please note this role will include weekend working and weekly late shifts.

What this role involves:

Inbound:

·       Handle incoming customer inquiries and provide top-tier customer service.

·       Complete customer orders accurately and efficiently.

·       Resolve case work, including complaints and concerns, ensuring customer satisfaction.

·       Provide detailed product information to customers and assist with any questions.

·       Maintain detailed records of customer interactions and transactions.

Outbound:

·       Reach out to a high volume of warm leads to convert them into scheduled appointments (no cold calling).

·       Engage with potential customers to upsell and cross-sell products and services.

·       Generate accurate quotations for customers and follow up on potential leads.

·       Assist in retaining customers by discussing the benefits and value of our products, ensuring long-term satisfaction.

What we’re looking for:

·       Previous experience in customer service and/or sales, preferably in a call centre environment.

·       Strong communication skills, both verbal and written, with the ability to build rapport with customers.

·       Goal-oriented with a drive to meet and exceed sales targets.

·       Excellent problem-solving abilities and a positive, professional attitude.

·       Ability to work efficiently in both inbound and outbound settings.

·       Strong organizational skills with attention to detail.

·       Proficiency in using CRM systems and other relevant software.

·       Flexibility to handle a variety of tasks and adapt to changing priorities.

What we can offer:

·       Competitive salary and performance-based incentives.

·       A supportive, collaborative team environment.

·       Pension Scheme

·       Opportunities for career growth and development.

·       Comprehensive training and ongoing support.

·       Wellbeing programs – Your wellbeing is important to us

·       Access to ongoing learning and development through our online learning platforms

·       If you’re passionate about delivering exceptional customer service and driving sales in a fast-paced environment, we’d love to hear from you!