What is the salary for this Customer Service Specialist role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Greenlight Financial Technology.

Where is this Customer Service Specialist position located?

This is an on-site position at Greenlight Financial Technology located in Atlanta, GA.

How do I apply for this Customer Service Specialist job at Greenlight Financial Technology?

Click the 'Apply' button on this page to be redirected to Greenlight Financial Technology's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is Greenlight Financial Technology?

Greenlight Financial Technology is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Greenlight Financial Technology.

Customer Service Specialist

Greenlight Financial Technology Atlanta, GA 1 day ago

support

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager.

Who you are:

Professional, confident, and resourceful

Someone who can be a creative problem-solver while troubleshooting customer issues

Patient and kind while addressing customer questions and concerns

An active listener who can demonstrate genuine empathy to our customers

Responsible and able to self-manage (work from home)

Proficiency in multitasking and maintaining accountability for meeting daily productivity goals

Able to quickly learn about Greenlight’s products, services and policies

What you will be doing:

Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration

Actively listen to customers to confirm and clarify information and diffuse potential escalations

Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams

Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority

Effectively utilize software and internal tools to navigate customer accounts and solve issues

Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role

Adhere to all company policies and procedures

What you should bring:

High School Diploma or equivalent

Exceptional customer service, active listening, and verbal and written communication skills

Proficiency with software, ideally CRM software, and strong typing skills

Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.

Shift Schedule(s):

Schedule 1:

Sunday: 9am-6pm ET

Monday: 8am-5pm ET

Tuesday: 8am-5pm ET

Wednesday: OFF

Thursday: OFF

Friday: 9am-6pm ET

Saturday: 9am-6pm ET

Schedule 2:

Sunday: 9am-6pm

Monday: 8am-5pm

Tuesday: 8am-5pm

Wednesday: 8am-5pm

Thursday: 8am-5pm

Friday: OFF

Saturday: OFF

Training

During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule.

Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.