Customer Solution Consultant

Responsibilities:

• Support Human Resources Services for all HR products
• Consult customers through various interaction channels
• Process electronic requests via email, chat, and internal ticketing systems
• Register, classify, and finalize customer orders in the order management system
• Maintain close cooperation with team leaders and back office departments
• Address process difficulties to HIS Specialists or Process Manager
• Maintain and update process documentation in the knowledge management system
• Provide training and support to new joiners and junior colleagues
• Track and escalate service quality issues following established procedures
• Answer inquiries from employees, managers, and candidates using available tools
• Suggest improvements for processes, procedures, and technologies
• Perform additional tasks as assigned by the hierarchical superior

Additional Information

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About the Company

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.