Customer Success Analyst

Summary/Objective

Reveleer is a fast-growing SaaS and technology-enabled services company that powers performance/quality measurement and risk adjustment solutions in healthcare.  Specifically, Reveleer supports health insurance plans and Managed Care Organizations nationwide,leveraging software and other technology tools to accelerate their Risk Adjustment and Quality programs.  Our mission is to efficiently work with healthcare providers to retrieve critical record data, and deliver reliable and auditable results, optimizing revenue and quality of care.  We're looking for a Customer Support Analyst to join our Customer Success team. In this role, you'll be the driving force behind performance reporting for our platform and services customers. You'll work directly with our subject matter experts (SMEs) and use data visualization tools like Looker to deliver insightful, data-driven reports that help our customers understand and optimize their use of our products.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develop and maintain performance reports: You'll be responsible for creating and maintaining regular performance reports on customer usage and active projects.

• Analyze key metrics: Dive into data to provide deep analysis on critical metrics, including retrieval rates, clinical performance,pacing forecasting, customer usage and SLA (Service Level Agreement) reporting.

• Collaborate with SMEs: Work closely with product and engineering SMEs to understand the nuances of the data and translate technical metrics into clear, actionable insights for our customers.

• Leverage Looker: Use your expertise in Looker to build and performance dashboards and reporting that provide visibility into customer and services performance.

• Identify trends: Proactively identify and highlight key trends, anomalies, and opportunities for improvement in customer usage.

• Provide data-driven recommendations: Based on your analysis, provide recommendations to the Customer Success team and customers to improve performance and achieve business goals.

Competencies

1. Analytical Prowess: A strong background in data analytics, statistical analysis, and data visualization.

2. Communication Skills: Excellent verbal and written communication skills with the ability to present complex data findings in a PowerPoint presentation.

3. Proficiency in Looker: Strong experience with Looker or similar BI (Business Intelligence) tools is a must.

4. Analytical mindset: You're detail-oriented and have a knack for turning complex datasets into simple, easy to-understand narratives.

5. Excellent communication: You can clearly and effectively communicate your findings to both technical and non-technical audiences.

6. Collaborative spirit: You enjoy working in a team and can build strong relationships with SMEs and other stakeholders.

7. Customer-centric focus: You have a passion for helping customers succeed and a desire to provide them with the best possible insights.

Required Education and Experience

• Bachelor's degree in a relevant field; advanced degree is a plus.

• Exceptional BI and Powerpoint skills

• 3+ years of experience in relevant background/healthcare technology is highly preferred.

• Ability to thrive in a fast-paced, high-growth environment.