Customer Success Architect
$145k - $190k USD
you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.
We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!
About the Role
We are seeking a Customer Success Architect to join our team as the key technical and strategic advisor to our enterprise customers during the post-sales journey. This role is designed for a seasoned professional who excels at driving value realization, fostering adoption, and optimizing customer workflows. In addition to technical expertise, you will take on light project management responsibilities to ensure the successful delivery of solutions and alignment with customer goals.
Responsibilities
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Customer Onboarding: Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
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Value Realization: Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
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Product Training: Educate customer teams on product capabilities and best practices to ensure long-term success.
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Workshops: Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions.
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Solution Design: Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
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Technical Guidance: Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
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Project Management:
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Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
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Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
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Identify and mitigate risks to ensure successful implementation and adoption.
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Customer Advocacy: Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
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Ongoing Support: Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.
Qualifications
What Success Looks Like
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Technical Expertise:
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Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.
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Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
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Professional Skills:
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Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders.
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Strong relationship-building skills, fostering trust and credibility with enterprise customers.
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Customer Success Acumen:
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Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry.
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Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
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Project Management Skills:
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Experience managing project timelines, deliverables, and cross-functional collaboration.
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Ability to balance competing priorities and ensure successful project outcomes.
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What Success Looks Like
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Customers achieve their business objectives and demonstrate measurable value through the adoption of our solutions.
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Seamless onboarding and smooth transitions result in high customer satisfaction and long-term engagement.
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Projects are delivered on time, within scope, and aligned with customer expectations.
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Customers view you as a trusted advisor and advocate for their success.
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Product feedback from customers leads to meaningful enhancements and innovations.
This role is eligible for variable compensation and equity.
Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.
Salary Band
$145,000—$190,000 USD
Company Perks:
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Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
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Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
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A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
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12 weeks of paid parental leave in the US*
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401k program, 3% match - vested immediately!*
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$500 work-from-home stipend to be used up to a year of your start date*
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$1,200 per year Health & Wellness Allowance to support your personal goals*
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The chance to collaborate with a team at the forefront of AI research
*Certain perks and benefits are limited to full-time employees only
You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.
Beware of recruiting scams: You.com will only contact you through official @You.com email addresses and will never ask for payment or sensitive personal information during the hiring process.