Is the Customer Success Associate - 980 role at Economicmodeling remote?

The Customer Success Associate - 980 role at Economicmodeling is an on-site position located in Moscow, ID.

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Customer Success Associate - 980

EconomicmodelingMoscow, ID4h ago

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.

This role is onsite and based out of our Moscow, ID office.

Major Responsibilities:

Serve as the main point of contact for assigned clients, building strong, trusted relationships

Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience

Onboard new clients and guide them through product features, setup, and best practices

Proactively engage clients to address challenges and identify opportunities for growth

Monitor account activity, analyze data, and provide actionable insights and recommendations

Lead training sessions and webinars to drive adoption and product understanding

Respond to client inquiries, troubleshoot issues, and ensure timely resolutions

Communicate client feedback to internal teams to support ongoing product improvements

Deliver performance reports that highlight results and demonstrate solution value

Education and Experience:

Experience in customer service or client-facing roles, ideally within SaaS or data analytics

Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office

Strong communication skills with the ability to explain complex information clearly

Highly organized, detail-oriented, and proactive in supporting customer needs

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Customer Success Associate - 980

Major Responsibilities:

Education and Experience:

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