What is the salary for this Customer Success Engineer role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with WalkMe.

Where is this Customer Success Engineer position located?

This is an on-site position at WalkMe located in Raleigh.

How do I apply for this Customer Success Engineer job at WalkMe?

Click the 'Apply' button on this page to be redirected to WalkMe's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

WalkMe is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at WalkMe.

Customer Success Engineer

WalkMe Raleigh Today

support

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Customer Success Engineer (CSE) role is a highly technical position that works directly with WalkMe’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.

What You'll Own

Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.

Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.

Assist customers with the implementation and integration of WalkMe solutions.

Develop and maintain strong relationships with customers, serving as their trusted advisor.

Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

What You Need To Succeed

Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.

Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.

Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.

Experience working in an agile development environment is a plus.

Proven time management skills.

Expanded knowledge of deployment and integration capabilities is a plus.

Ability to learn new functionality quickly.

Excellent written and verbal communication skills

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.

We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:

Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.

Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.

WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!

WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The total OTE for this role is between $95,000 and $120,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific rol

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.