Customer Success & Growth Specialist

Role Overview

We are customer-obsessed and we take pride in it. Providing a VIP experience to our clients is the reason behind our growth, reputation, and loyalty.

As we scale, we want to maintain the same outstanding experience. This is why we are hiring our first dedicated customer-facing team member who has our DNA: proactive, sharp, energetic, and committed to making every client feel supported and valued.

You will own the customer journey end-to-end after sales: onboarding, activation, support, success, feedback, and growth.
Do not worry, we already have a clear and structured onboarding plan for you. You will learn each step gradually until you are confident with the full cycle.

Responsibilities

At Schedex, our partners trust us with their daily operations. They may not need us often, but when they do, we show up with the same energy and commitment every time. This spirit of ownership is a core part of who we are. Hospitality does not run on a 9-to-5 schedule, and neither do we; we move with our clients, support them when it matters, and take pride in being reliable, fast, and present.

Customer Success

• Lead smooth onboarding, training, and activation for new and existing clients.
   

• Guide every trial into becoming a paying customer and help keep churn at zero by ensuring clients stay happy.
   

• Maintain strong relationships and anticipate issues before they happen.
   

Customer Support

• Respond quickly and professionally to client questions or issues.
   

• Troubleshoot problems and follow up until they are fully resolved.
   

• Maintain consistently fast response times that make clients feel supported.
   

Growth

• Encourage referrals, upsells, and deeper feature adoption across all accounts.
   

• Support the sales team with client readiness, conversions, and expansion opportunities.
   

• Help generate referrals naturally through strong relationships and trust.
   

Product Feedback

• Collect structured feedback from owners, HR, operations teams, and employees.
   

• Communicate insights proactively with the tech team to help drive product improvements.
   

• Support strong feature adoption and effective client training.
   

Collections

• Follow up on payments and ensure monthly collections are completed smoothly.
   

• Maintain strong communication that supports healthy collection efficiency.
   

Internal Collaboration

• Work closely with the Head of Sales and CEO to improve customer experience and processes.
   

• Bring proactive ideas that strengthen onboarding, support, and retention.
   

• Propose and lead experiments across all customer-facing functions to improve performance, efficiency, and client satisfaction.
   

Qualifications

Who You Are

We value grit, personality, and speed of learning more than years of experience or degrees.

You are:

• Proactive, fast, and solutions-driven

• Tech-savvy and comfortable with SaaS tools

• Charismatic, adaptable, and calm under pressure

• Able to communicate effectively with owners, HR, operations, and staff

• Organized, reliable, and able to operate autonomously from day one

• Hungry to grow and become a key member of a fast-moving startup

• Someone clients genuinely enjoy interacting with

• Fluent in speaking and typing in Arabic and English

• Has a car and a valid driving license to visit partners when needed
   

Bonus points if you:

• Come from the Food and Beverage industry or have a strong passion for restaurants

• Have worked in a restaurant before

• Were a Schedex user

Additional Information

Career Growth Path

As Schedex grows, each responsibility you handle today will become its own dedicated role. Your path is clear: you will grow into leading the Customer Success and Growth function.

Future progression includes:

• Senior Customer Success and Growth Specialist

• Customer Success Team Lead

• Customer Success and Growth Manager
   

Your growth depends on your ownership, learning speed, and impact, not years of experience.

Compensation

• Competitive salary

• Quarterly KPI-based bonus

• Work directly with the founding team and the sales leader

• Become one of the early employees shaping the future of Schedex and the future of work
   

Why Join Schedex

Mission With Real-World Impact
Help restaurants across the region run smarter operations and give hospitality teams the superpowers they need to grow sustainably. Your work directly improves the daily lives of thousands of F&B employees.

Hyper-Growth Learning Curve
Work directly with the CEO, CTO, Head of Sales, global mentors, and leading F&B groups in the region. As client-facing employee number two, you will learn more in three months than in three years of a corporate job.

End-to-End Ownership
You will not just do tasks. You will own problems, build solutions, talk to clients, and influence how the product evolves. Your decisions will shape how the entire region adopts Schedex.

Impact on Product and Company Direction
Your insights, experiments, and feedback will directly influence the product roadmap, internal processes, and how Schedex scales across markets such as KSA and the UAE.

Career Acceleration
As Schedex grows, you grow. Each responsibility you handle today becomes a role you can lead tomorrow.

A Culture of Action and Autonomy
No bureaucracy. No politics. Just ownership, trust, and execution. We give you space to try, learn, and improve quickly.

You Will Be Early, Not Employee Number 200
You are joining at a stage where your work matters, your voice is heard, and your impact is visible every day. As the second client-facing hire, you will help build the foundations of a regional category leader.

About the Company

Schedex is an AI-powered SaaS platform built for the hospitality and F&B industry. We automate employee scheduling, attendance, shift management, payroll accuracy, and workforce optimization, helping restaurants save time, reduce labor costs, and grow efficiently.
We are shaping the future of work for the F&B industry and giving hospitality superpowers to restaurants across the Middle East and beyond.
We move quickly, stay hungry, and care deeply about delivering exceptional customer experiences.