Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Customer Success Manager

Salary: £50,000 - £70,000 + Equity

Company Description: Well-funded circular fintech platform

Job Description:
You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands-on role combines high-level strategy with execution, acting as the primary advocate for merchants within a fast-moving startup environment.

Location: London, UK

Why this role is remarkable:

• Opportunity to join a high-growth fintech backed by top-tier VCs in Europe and North America.

• Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.

• Join an elite team of A-players with a culture focused on high performance, ownership, and winning together.

What you will do:

• Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.

• Manage the end-to-end merchant experience post-onboarding, providing data-driven performance insights and resolving technical or operational issues.

• Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.

The ideal candidate:

• 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.

• Proven track record of growing and retaining revenue-generating accounts in a fast-paced, startup environment.

• Data-driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.