Customer Success Manager - Agentic AI

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

AI is at the forefront of innovation at DeepL, responsible for transforming the latest breakthroughs in artificial intelligence into tangible, high-impact products. We are a dedicated group of researchers, engineers, and product visionaries working to solve some of the most challenging problems in AI.

Your Responsibilities

As a Customer Success Manager at Agentic AI, you will join a brand-new team dedicated to launching and scaling DeepL's most innovative product to date. This is an exciting opportunity to shape how our customers adopt and succeed with our AI solutions, and to make a real impact. We’re looking for someone who is hands-on, thrives in areas of uncertainty and isn’t afraid to tackle challenges head-on. In this role, you will work closely with our customers to ensure their success, build strong relationships and help them to unlock the full potential of Agentic AI. Your key responsibilities will include:

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.

• Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.

• Build trust with senior decision-makers to ensure strategic alignment and success.

• Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.

• Promote product adoption by strategically introducing solutions to key stakeholders.

• Leverage knowledge of workflows, APIs, and integrations to assist with implementation.

• Collaborate with sales to uncover upsell and cross-sell potential.

• Guide customers on using product features to maximize value.

• Work cross-functionally to address customer needs and resolve issues efficiently.

• Meet targets for adoption, retention, and customer advocacy through a data-driven approach.

• Provide feedback to leadership and product teams to drive continuous improvement.

Desired Skills & Experience

We’re seeking a Customer Success Manager who thrives in a fast-paced, innovative environment and is excited to join a new team and product at its early stages. This role is perfect for someone who’s hands-on, adaptable, and energized by the opportunity to shape something from the ground up. The ideal candidate will have:

• 4+ years of customer success experience or account management. Focus on retention and customer satisfaction. With a proven track record in renewals and upsell/cross-sell opportunities.

• Experience working with SaaS platforms or AI-driven solutions is essential.

• A solid understanding of technical workflows, APIs, integrations, and data handling.

• Experience supporting customers who integrate solutions into their own products or workflows is preferred.

• Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders.

• Exceptional organizational skills to manage multiple accounts and priorities effectively.

• A strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions.

• A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.

• Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution.

• A collaborative spirit, contributing to a positive team culture and supporting colleagues.

• Business fluency in Japanese and English is required.

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboarding, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

• Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.