We’re Changing the PropTech Industry
We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.
We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.
While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
About Our Products
ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily—covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.
The Role
As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process, all while being an advocate for our customers. Working closely with our customers, you will gain insight into their unique objectives and challenges, and you’ll craft personalized responses and plans that cater to varying levels of needs from our customers.
You will be responsible for ensuring our customers are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets.
Responsibilities:
Nurture & Expand: Build and maintain strong, long-term relationships across your customer base to deeply understand their unique business objectives.
Multi-Threaded Growth: Develop deep relationships beyond the daily users, specifically targeting and engaging with executive decision-makers to ensure platform stickiness.
Customer Advocacy: Act as the "Voice of the Customer" by collaborating with Product, Support, and Marketing to influence our product roadmap and communication strategy.
Ownership of Targets: Take full accountability for achieving and exceeding retention and Net Revenue Retention (NRR) targets within your assigned book.
Sales Partnership: Partner closely with the Sales team to identify upsell and expansion opportunities, driving increased spend through strategic account planning.
Growth Strategy: Proactively identify areas for customer growth and consult on upcoming product releases to ensure clients stay ahead of the curve.
Operational Excellence & Success Planning
Success Roadmaps: Create, document, and execute tailored Client Success Plans that align our platform's capabilities with the customer’s desired outcomes.
Business Reviews: Conduct regular, high-impact Business Reviews to report on ROI, gather feedback, and recalibrate strategy.
Data Integrity: Ensure the CRM remains the "source of truth" by keeping all customer data, health scores, and interaction logs accurate and up-to-date.
Qualifications:
Why Rentable:
If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.