Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.
Customer Success Manager – Industrial Software Solutions
Location: Mid-Atlantic Region
Reports To: Business Unit Leader
Department: Linque
About Proconex
Proconex is a trusted leader in industrial automation and process control solutions, proudly serving the industry for over 75 years. With a rich legacy of delivering high-performance systems and equipment to process industries—including oil & gas, chemicals, power, and life sciences—we are now entering an exciting new chapter.
We are building on a solid foundation of over 10 years of successful deployments with our next generation of software products. Our software solutions are designed to empower industrial operators with operational analytics, enabling smarter, more efficient, and more reliable operations. This is a unique opportunity to be part of a growth-focused team that is taking proven technology to the next level.
Role Overview
As a Customer Success Manager (CSM), you will be the trusted advisor and advocate for our industrial manufacturing clients, ensuring they realize the full value of our software solutions. You will drive customer engagement, accelerate adoption, and foster long-term loyalty by aligning our platform’s capabilities with the customer’s operational goals.
This role is ideal for someone who thrives at the intersection of technology, manufacturing, and relationship management.
Key Responsibilities
Adoption & Value Realization
Qualifications
Preferred Qualifications
Apply today to learn more about this exciting new opportunity at Proconex, the exclusive Emerson Impact Partner for the Mid-Atlantic region.
We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.
Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.