Customer Success Manager
What we do:
Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms. Zefr’s technology is helping to power the age of responsible marketing by putting advertisers in control of their content adjacencies based on their own unique brand safety and suitability preferences, mapped to industry standards. As an official YouTube Measurement Program Partner, Meta for Business Partner, and TikTok for Business Partner, the company leverages patented machine learning and AI technology (Cognition AI) to offer brands and agencies more precise and transparent brand safety and suitability activation and measurement solutions on scaled platforms. The company is headquartered in Los Angeles, California, with additional locations across the globe.
We are hiring a Customer Success Manager to oversee the working relationships with Zefr clients across our measurement and targeting products. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.
Here’s what you’ll get to do:
Assist clients & testing partners with the implementation and integration of our products which may include training, troubleshooting and proactive follow up.
Be the day-to-day contact for your clients, responsible for fielding incoming requests from them, proactively engaging them as well as building and expanding relationships.
Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.
Provide operational and strategic support for test clients, ensuring smooth onboarding & proper testing structure along with post-test reporting.
Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
Proactively monitor campaign performance, identify optimization opportunities, and provide recommendations for improvement.
Analyze client data to showcase value, create actionable solutions and lead initiatives to drive performance and reduce costs.
Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
Here’s what we’re looking for:
Preferred Experience: 3+ years of customer success experience working in ad tech, verification, measurement or media buying.
Proficiency with ad serving tools such as Google Ads, DV360, Facebook Business Manager, or similar platforms.
Experience with digital advertising measurement platforms is a plus.
Proficiency in English is a must.
A highly proactive, resourceful and motivated self-starter who takes the initiative to get things done.
Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients.
Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension
Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
Can work independently with time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.
Compensation:
The anticipated salary for this position is between $70,000 and $90,000 SGD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.
Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.