Customer Success Manager

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are seeking an experienced, full-time Customer Success Manager who brings a passion for outstanding customer service, a proactive approach to client education and engagement, and a strong understanding of software and technology. Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.  This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software. We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.