What is the salary for this Customer Success Manager II role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Jobgether.

Where is this Customer Success Manager II position located?

This is an on-site position at Jobgether located in Australia, Oceania.

How do I apply for this Customer Success Manager II job at Jobgether?

Click the 'Apply' button on this page to be redirected to Jobgether's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Jobgether is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Jobgether.

Customer Success Manager II

Jobgether Australia 2 days ago

support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager II in Australia.

In this role, you will act as a trusted advisor to a diverse portfolio of customers, ensuring long-term success, retention, and growth. You will build strong, durable relationships while guiding clients through operational and product-related challenges, particularly in payroll-focused environments. Working in a fully remote, fast-paced setting, you will collaborate closely with cross-functional teams to deliver high-quality customer experiences. The role combines strategic thinking with hands-on execution, requiring comfort with ambiguity and ownership. You will play a key role in driving platform adoption and identifying expansion opportunities. Your impact will be measured through customer satisfaction, retention, and sustainable account growth.

Accountabilities:

Manage a portfolio of SMB, mid-market, or enterprise customer accounts with varying levels of spend and growth potential

Build strong relationships with key customer stakeholders and conduct regular business reviews

Act as the primary point of contact, ensuring a consistently high-quality customer experience

Identify risks that may lead to churn and proactively engage internal teams to resolve issues

Drive adoption of platform features to improve customer outcomes, retention, and value realization

Serve as the voice of the customer by collecting and sharing product and operational feedback internally

Coordinate with internal teams to ensure timely responses and resolution of customer requests

Requirements:

4+ years of relevant experience in a customer-facing role such as Customer Success or Account Management

Proven experience working with payroll clients or payroll-related accounts

Strong knowledge of Australian payroll regulations and processes

Experience in fast-growth startups, consulting, investment banking, private equity, or similarly demanding environments

Excellent relationship-building skills with the ability to remain composed in challenging situations

Strong analytical mindset with the ability to interpret data and translate insights into action

Self-starter attitude with a growth mindset and comfort operating in fast-paced, high-ownership roles

Demonstrated track record of performance, impact, and professional achievement

Benefits:

Competitive compensation aligned with role, experience, and location

Stock grant opportunities depending on employment status and country

Fully remote work with flexible arrangements and optional coworking access

Scalable benefits and perks tailored to local employment conditions

Opportunity to work in a collaborative, high-performance global environment

Inclusive culture that values diversity, ownership, and continuous growth

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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