What is the salary for this Customer Success Manager (Night shift) role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Oxylabs.

Where is this Customer Success Manager (Night shift) position located?

This is an on-site position at Oxylabs located in Vilnius.

How do I apply for this Customer Success Manager (Night shift) job at Oxylabs?

Click the 'Apply' button on this page to be redirected to Oxylabs's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Oxylabs is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Oxylabs.

Customer Success Manager (Night shift)

Oxylabs Vilnius 2 days ago

support

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Your day-to-day:

Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.

Help in identifying and reporting any bugs to the appropriate team.

Share customer suggestions with the Product Team to help shape what we build.

Improve our FAQs and support macros to make self-service even better.

Train and refine our AI chatbot to handle more queries accurately.

Propose automation ideas and workflow improvements.

Monitor and respond to Trustpilot reviews

Working hours:

Night shift 01:00 to 09:00 EET.

Your skills & experience:

Fluent English.

Previous customer support experience.

Strong communication skills.

Comfortable adapting to change and handling pressure.

Problem-solving mindset with the ability to prioritize effectively.

Nice to have:

Experience with Intercom automations.

Documentation or knowledge base writing experience.

Salary:

Salary: Gross salary 1850 - 2250 EUR/month.

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