HireHere
Oxylabs

Customer Success Manager (Night shift)

Oxylabs Vilnius 3 days ago
support
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 

What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Your day-to-day:

  • Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.
  • Help in identifying and reporting any bugs to the appropriate team.
  • Share customer suggestions with the Product Team to help shape what we build.
  • Improve our FAQs and support macros to make self-service even better.
  • Train and refine our AI chatbot to handle more queries accurately.
  • Propose automation ideas and workflow improvements.
  • Monitor and respond to Trustpilot reviews

    • Working hours:

  • Night shift 01:00 to 09:00 EET.

    • Your skills & experience:

  • Fluent English.
  • Previous customer support experience.
  • Strong communication skills.
  • Comfortable adapting to change and handling pressure.
  • Problem-solving mindset with the ability to prioritize effectively.

    • Nice to have:
  • Experience with Intercom automations.
  • Documentation or knowledge base writing experience.

    • Salary:

  • Salary: Gross salary 1850 - 2250 EUR/month.

    • Sponsored

    Explore Support

    All Support Jobs Support Salaries Remote Support Jobs

    Skills in this job

    Customer Support Intercom

    People also search for

    Support jobs Oxylabs jobs Customer Support jobs Intercom jobs Remote jobs

    Similar Jobs

    Payhawk

    Customer Support Specialist (Night shift)

    Payhawk

    Support
    BrainRocket

    Italian VIP Customer Support (Night shifts)

    BrainRocket

    Support
    transcosmos (TCIS)

    English-Speaking Customer Service Representative - Night shift

    transcosmos (TCIS)

    Support
    ISTA Personnel Solutions

    Customer Service Representative - Night Shifts & Weekends (Remote)

    ISTA Personnel Solutions

    Support
    ISTA Personnel Solutions

    Customer Service Representative - Night Shifts & Weekends (Remote)

    ISTA Personnel Solutions

    Support

    More jobs at Oxylabs

    Oxylabs

    Senior Python Engineer (Webshare product)

    Oxylabs

    Engineering
    Oxylabs

    Product Manager

    Oxylabs

    Product
    Oxylabs

    PR Content Manager

    Oxylabs

    Marketing
    Oxylabs

    Mid-Senior Product Marketing Manager

    Oxylabs

    Marketing
    Oxylabs

    Enterprise Account Manager (Hong Kong)

    Oxylabs

    Sales
    Report this job
    Sign In to Apply