What is the salary for this Customer Success Manager role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Relayrobotics.Com.

Where is this Customer Success Manager position located?

This is an on-site position at Relayrobotics.Com located in Nationwide.

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Click the 'Apply' button on this page to be redirected to Relayrobotics.Com's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is Relayrobotics.Com?

Relayrobotics.Com is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Relayrobotics.Com.

Customer Success Manager

Relayrobotics.Com Nationwide Today

support

About the Company

Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks.

We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion.

Role Overview

In this high-visibility role, you will lead the success of a portfolio of Relay Robotics’ hospitality and healthcare customers. You’ll drive retention and growth, align with customers on the right strategies to increase value and utilization, and deliver a best-in-class customer experience. You will also serve as an internal advocate—ensuring customer needs are clearly understood, prioritized, and supported across the organization.Success in this role requires a balance of strategic thinking, strong operational execution, and a data-driven approach.

Key Responsibilities

Lead onboarding for new customers, create launch plans, and define success metrics and timelines

Build and maintain strong relationships with key stakeholders and decision-makers across healthcare and hospitality accounts

Monitor customer health, including adoption, utilization, renewal risk, and expansion potential

Conduct regular business reviews (QBRs), share actionable insights, align on value delivery, and identify growth opportunities

Partner cross-functionally with Sales, Product, Support, and Marketing to escalate issues, influence product improvements, and drive customer outcomes

Own renewal and expansion discussions in collaboration with Sales/Account teams

Analyze customer data to identify usage trends, risks, and optimization opportunities

Advocate for customers internally by representing their needs and feedback to product and leadership teams

Develop and maintain account plans, notes, and documentation in CRM and analytics tools

Serve as the point of escalation for customers and ensure timely, effective issue resolution

Qualifications

2–4+ years of experience in Customer Success, Account Management, or related roles in SaaS or enterprise technology; robotics experience is a plus

Proven success driving retention, growth (NDR/GRR), adoption, and value realization

Excellent relationship-building and consultative skills; able to connect business value across diverse stakeholder groups

Ability to influence change and support customers through operational/process transformation

Experience managing multi-stakeholder, multi-user environments

Outstanding written, verbal, and presentation skills

Highly organized, proactive, and effective at managing a portfolio of accounts while balancing competing priorities

Comfortable working cross-functionally in a fast-paced, high-growth environment

Familiarity with CRM/analytics tools (e.g., Salesforce, Monday, Looker)

Why Join Us?

Join a pioneering robotics company transforming the healthcare and hospitality industries

Work with a collaborative, passionate, and mission-driven team

Play a key role in scaling innovative technology with real-world impact

Be part of a dynamic organization where your contributions are visible and meaningful

Why Join Us?

Be part of a pioneering robotics company that’s transforming healthcare.

Work with a collaborative, passionate, and smart team.

Play a key role in scaling an innovative technology that’s reshaping industries.

Enjoy a dynamic, mission-driven culture where your impact is tangible.

If you're excited by the opportunity to revolutionize healthcare through robotics and want to work in a high-growth environment, we’d love to meet you.

Apply today to join Relay Robotics!

Relay Robotics is proud to be an equal opportunity employer.