Customer Success Manager

A growing UK-based company is seeking a proactive and relationship-driven Customer Success Manager to ensure client satisfaction, drive retention, and support long-term account growth. In this role, you will act as a trusted advisor to clients, helping them maximise the value of the company’s products or services. This is an exciting opportunity to work remotely with a customer-centric organisation that values communication, strategic thinking, and collaborative success.

Key Responsibilities

• Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction.
• Build strong, long-term relationships with clients through regular check-ins, performance reviews, and proactive support.
• Understand clients’ goals and challenges to provide tailored solutions and product recommendations.
• Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action.
• Coordinate with internal teams (e.g., sales, product, and support) to resolve issues and ensure client needs are met.
• Advocate for clients internally by sharing feedback and contributing to product or service improvements.
• Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores.
• Support the development of success plans, training resources, and best practices to improve the customer experience.

Qualifications and Experience

• Minimum of 2–3 years’ experience in a customer success, account management, or client-facing role.
• Strong communication and interpersonal skills with a passion for delivering outstanding service.
• Proven ability to manage multiple client relationships and prioritise tasks effectively.
• Experience with CRM platforms such as HubSpot, Salesforce, or similar.
• Strategic thinker with strong problem-solving skills and a results-driven mindset.
• Ability to work independently in a remote setting while collaborating across teams.
• Must have access to a reliable internet connection and a personal laptop suitable for remote work.