What is the salary for this Customer Success Manager (remote US) role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Jobgether.

Where is this Customer Success Manager (remote US) position located?

This is an on-site position at Jobgether located in US, North America.

How do I apply for this Customer Success Manager (remote US) job at Jobgether?

Click the 'Apply' button on this page to be redirected to Jobgether's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Jobgether is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Jobgether.

Customer Success Manager (remote US)

Jobgether US Today

support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.

This role offers the opportunity to build strong, long-term relationships with enterprise clients, ensuring they achieve maximum value from cloud infrastructure and automation solutions. You will serve as the trusted advisor for customers, driving product adoption, supporting success outcomes, and identifying opportunities for expansion. The position requires a balance of technical understanding, strategic insight, and exceptional interpersonal skills. You will collaborate cross-functionally with product, engineering, and sales teams to advocate for customer needs, address challenges, and continuously improve the customer experience. This role operates in a fully remote, flexible environment, ideal for proactive professionals passionate about delivering exceptional client outcomes.

Accountabilities:

Serve as the primary point of contact for assigned customer accounts, building trust and fostering long-term relationships

Drive adoption and success of cloud infrastructure and automation solutions, ensuring customers achieve their desired outcomes

Monitor and analyze customer data to identify trends, risks, and opportunities for improvement

Establish retention and growth goals, conducting regular business reviews and providing strategic guidance

Advocate for customer needs internally, coordinating with product and engineering teams to resolve issues and enhance the platform

Promote renewals, expansions, and additional value opportunities

Document and report on customer feedback, technical issues, and enhancement requests

Requirements:

5+ years of experience in Customer Success, client-facing, or account management roles

Strong understanding of Infrastructure as Code (IaC) tooling, with hands-on experience in Terraform and AWS

Familiarity with CloudFormation, Pulumi, Ansible, and Kubernetes is a plus

Proven experience driving renewals, expansions, or growth initiatives

Excellent verbal, written, and interpersonal communication skills

Strong organizational skills, accountability, and the ability to manage multiple priorities

Technical aptitude to understand and discuss complex infrastructure and cloud solutions with clients

Customer-centric mindset with the ability to proactively solve problems and deliver results

Benefits:

Competitive salary and equity package

Medical, dental, and vision insurance for employees and dependents

401(k) pension plan

26 days of paid time off annually, plus local holidays

Flexible working hours and a standard 40-hour workweek

Fully remote work option

Learning and education budget to support professional development

Company offsites and team-building events

Work within a diverse, international, and supportive team culture

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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