Customer Success Manager

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

About the role

12 month fixed-term contract 

Join SEEK as a Customer Success Manager and drive sustainable growth through strategic client partnerships. This is a pivotal role that will see you partner with Sales teams to transform how customers use our products, delivering tailored training solutions that drive behavioral change and product adoption across key customer segments.

You will manage relationships with senior stakeholders, facilitate training sessions through webinars and face-to-face workshops, and use data insights to identify growth opportunities. Reporting to the Manager, Customer Success, you will work closely with Sales, Product, Commercial, Marketing & Strategy functions to deliver a seamless client experience. Success in this role means driving measurable product adoption, reducing retention risk, and becoming the trusted advisor clients turn to for their talent acquisition challenges. You will be based in the Auckland office while serving clients across New Zealand

Key Responsibilities:

• Use your analytical skills to identify target clients, then work closely with Sales and those clients to tailor engagement plans to drive product adoption and usage
• Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities
• Facilitate training and consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops
• Work closely with the client to identify their strategic sourcing needs and provide feedback through to the SEEK Product teams to develop solutions
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients
• Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products

Qualifications

Skills and experience

• Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients
• Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation, plus managing senior stakeholder expectations
• Effective communication skills, with the ability to influence & drive behavioural change
• Understanding of end-to-end recruitment processes, HR technologies,  talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded
• Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace

Additional Information

Fixed Term Perks

At SEEK we offer:

• Professional development sessions with industry leading guest speakers
• Support of flexible working, including a mix of office and work from home days depending on your role
• SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
• SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice
• Frequent events including sports days, year-end party, hackathon, and trivia

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.