Customer Success Manager - Sydney

About the Role

This is a pivotal Customer Success role partnering closely with Sales to drive behavioural change, product adoption and sustainable customer growth.

We are specifically seeking a Customer Success Manager who brings:

• A strong understanding of the recruitment industry and hiring workflows
• Proven Customer Success or Account Management experience
• Exceptional presentation and facilitation skills

Success in this role requires the combination of all three.

Based in our North Sydney office, you will work cross-functionally with Sales, Customer Success, Product, Commercial, Marketing and Go-To-Market teams to maximise customer value and long-term retention.

You will act as a trusted advisor to clients - understanding their sourcing strategies, recruitment processes and commercial drivers - and translate these insights into tailored engagement, training and growth plans that deliver measurable outcomes.

What You’ll Be Responsible For

• Partner with Sales to identify target accounts and design strategic engagement plans that drive product adoption and usage growth
• Use customer data and performance insights to uncover opportunities, mitigate retention risk and influence commercial strategy
• Facilitate high-impact training sessions, workshops and executive briefings (virtual and face-to-face) that drive behavioural change
• Consult with clients on their end-to-end recruitment strategy, sourcing challenges and process optimisation
• Act as the voice of the customer by feeding structured insights back to Product and Commercial teams
• Build strong internal alignment across Sales, Customer Service and Senior Sales Leadership to accelerate speed-to-value for customers

Qualifications

What We’re Looking For

This role requires all three of the following:

• Recruitment Industry Knowledge
  You understand end-to-end recruitment processes, talent acquisition strategy and sourcing challenges. Experience in recruitment, HR or HR tech is highly valued.
• Customer Success or Account Management Experience
  You have a proven track record of managing and growing customer accounts, driving product adoption and influencing senior stakeholders.
• Strong Presentation & Facilitation Skills
  You are confident leading workshops, training sessions and executive conversations, and can translate product capability into clear business value.

Additional Capabilities

• Strong analytical skills - ability to turn data into actionable client insights
• Excellent communication and stakeholder management skills
• Strategic mindset with the ability to balance consulting and commercial outcomes
• Comfortable operating in a fast-paced, evolving marketplace

If you’re a commercially minded Customer Success professional with deep recruitment industry understanding and the ability to command a room, we’d love to hear from you.

Additional Information

Permanent Perks

At SEEK we offer:

• Tailored career development planning 
• Professional development sessions with industry leading guest speakers
• Support of flexible working, including a mix of office and work from home days depending on your role
• Annual Performance Bonus Plan
• Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Frequent events including sports days, year-end party, hackathon, and trivia
• Casual dress every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.