Customer Success manager/ VIP Sales

We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!

Responsibilities:

• Actively sell GoMining products and services to VIP clients using a personal approach.
• Build trust with clients, understand their needs, and offer the right solutions.
• Provide premium support and help clients quickly via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
• Work with marketing and product teams to improve the client experience.
• Analyze client behavior and suggest ways to increase their activity and LTV.
• Make sure all client requests are completed and satisfaction stays high.
• Find opportunities for upsell and cross-sell with existing clients.

Requirements

• 2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus).
• Strong negotiation skills and experience working with VIP clients.
• English level B2+ (written and spoken).
• Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast).
• Ability to work with CRM systems and analytics tools.
• Ability to work fast, adapt quickly, and stay proactive.
• Client-oriented mindset, diplomacy, and long-term relationship skills.

Nice to have

• Experience working with VIP clients or HNW investors.
• Knowledge of extra languages (Chinese, Arabic, Spanish).
• Experience in crypto exchanges, payment systems, or DeFi products.

Benefits

• A high commission from sales + bonuses for successful deals.
• Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
• Work-life fit: remote or hybrid format with flexible hours across international teams.
• Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
• Recognition programs: structured performance reviews and team awards.
• Team culture: retreats in international locations (for example, company villa in Turkey, Bali).