Customer Success Officer

We are seeking a Customer Success Officer to ensure customers achieve maximum value from our products/services. This role focuses on onboarding, relationship management, issue resolution, and driving customer satisfaction and retention.

Core Responsibilities

• Act as the primary point of contact for assigned customers
• Support customer onboarding and product adoption
• Build and maintain strong, long-term customer relationships
• Understand customer needs and provide timely solutions
• Monitor customer health, usage, and satisfaction metrics
• Coordinate with internal teams (Sales, Product, Support) to resolve issues
• Proactively identify opportunities to improve customer experience
• Handle customer feedback and escalate concerns when needed

Qualification

Bachelor’s degree in Business, Marketing, Communications, or related field

Requirements

• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving abilities
• Ability to manage multiple accounts and priorities
• Proficiency in CRM tools (Salesforce, HubSpot, or similar)
• Basic understanding of business processes and customer lifecycle

Preferred / Nice to Have

• Experience in customer success, account management, or support
• Familiarity with SaaS products or technology solutions
• Data-driven approach to customer engagement and reporting

Benefits

• Provident Fund
• Medical Inpatient Facility
• Medical Outpatient Facility
• Paid Overtime
• In-house Subsidized Lunch & Dinner
• Gym Facility
• Entertaining Activities
• Interest Free Loan Facility
• Advance Salaries and Sports Allowance.