Customer Success & Retention Specialist

Leading distributor of sexual wellness products, dedicated to providing outstanding service and innovative, high-quality adult novelties to our B2B customers. We pride ourselves on building long-term partnerships through exceptional service, curated product offerings, and consistent communication that helps our customers grow. The Customer Success & Retention Specialist is responsible for supporting and retaining ecommerce retail customers by maintaining frequent, proactive communication and resolving day-to-day operational and technical issues.

This role is not sales-driven, but success is measured by customer retention, satisfaction, and continued purchasing activity. This position serves as a primary point of contact for ecommerce retailers, helping them navigate order issues, shipping concerns, backorders, returns, and website or system integrations. While this role does not require programming skills, it does require technical curiosity, strong problem-solving skills, and the ability to quickly learn and explain processes clearly to customers.

The ideal candidate is comfortable making a high volume of phone calls and emails, follows direction well, and thrives in a fast-paced, customer-focused environment.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.