Customer Support Agent (Indonesian Speaker, Late shift)

Are you fluent in Indonesian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!

💼 Your Shift

Working Hours: 18 PM - 03 AM CET

Work setup: fully on-site

✅ Main Responsibilities:

• Communication with customers through online-chats, e-mails

• Maintain prompt and empathetic attitude towards customers

• Acknowledge and resolve customers’ complaints

• Knowing our products inside and out so you can answer the questions

• Ensure satisfaction of the customer and provide professional support for customers

✅ Requirements:

• Proficiency in both written and spoken Indonesian and English.

• Proactive attitude with a knack for customer support and sales.

• Excellent communication and negotiation skills.

• Strong attention to detail.

• Previous experience in a support role is advantageous.

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✅ Why join us? We offer:

• Snacks in the Office
• 20 / 26 days of vacation per year
• 6 days of sick leaves without document required
• Attractive office location and facilities
• Medical insurance for you and your partner
• Sports package
• Birthday, wedding, and newborn gifts
• Languages classes (partially paid by the Company)
• Career growth opportunities
• International corporate parties, great team-building events and activities